ph2bet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how ph2bet ("ph2bet," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the ph2bet online gaming platform at ph2bet.app, including its website, mobile interface, games, promotions, and customer support services.

ph2bet is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

By registering for a ph2bet account or using any part of the ph2bet platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the ph2bet platform.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, ph2bet acts as the Personal Information Controller (PIC) in respect of the personal data collected through the ph2bet platform. This means ph2bet determines the purposes and means of processing your personal information.

ph2bet has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection law. If you have any questions or concerns about how ph2bet handles your personal data, you may contact the DPO using the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

ph2bet collects the following categories of personal data:

Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — ph2bet requires players to be 21 years of age or older)
• Philippine mobile number and/or email address
• Residential address (province, city/municipality)
• Government-issued ID type and number (e.g., Philippine passport, SSS ID, UMID, PhilHealth ID, driver's licence)

Financial Data

• GCash or PayMaya account number linked to your ph2bet account
• BPI, BDO, or Metrobank account details used for deposits or withdrawals
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method references

Gaming & Behavioural Data

• Game history, bet amounts, win/loss records, and session durations
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status)

Technical Data

• IP address and approximate geolocation (region/city level)
• Device type, operating system, and browser information
• Login timestamps and session activity logs
• Cookie identifiers and similar tracking technologies (see Section 10)

Communications Data

• Records of your interactions with ph2bet customer support via live chat, email, or other channels
• Feedback, complaints, and survey responses submitted to ph2bet

4. How We Collect Your Data

ph2bet collects personal data through the following means:

• Direct collection: Information you provide when registering your ph2bet account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the ph2bet platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; payment confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors; fraud detection signals from security service providers.
• Regulatory sources: Information received from PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine government authorities in connection with regulatory compliance obligations.

5. Purposes of Processing

ph2bet processes your personal data for the following purposes:

1. Account registration and management — to create, verify, and maintain your ph2bet player account.
2. Age and identity verification — to confirm that you meet the 21+ age requirement and to comply with PAGCOR KYC obligations.
3. Payment processing — to process deposits, withdrawals, and refunds through your chosen Philippine payment method.
4. Game delivery and platform operation — to provide access to ph2bet's games, sports betting markets, promotions, and other platform features.
5. Regulatory compliance — to fulfil ph2bet's obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine law.
6. Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
7. Responsible gaming — to monitor gaming behaviour, enforce deposit limits and self-exclusion requests, and identify players who may need support.
8. Customer support — to respond to your enquiries, complaints, and feedback.
9. Marketing and promotions — to send you information about ph2bet bonuses, new games, and seasonal campaigns, where you have consented to receive such communications.
10. Platform improvement — to analyse usage patterns, conduct research, and improve the ph2bet platform's features, performance, and user experience.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, ph2bet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and ph2bet — including account registration, payment processing, and game delivery.
• Legal obligation: Processing required to comply with ph2bet's obligations under PAGCOR regulations, AMLA, the Data Privacy Act, and other applicable Philippine law.
• Legitimate interests: Processing necessary for ph2bet's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Sharing Your Personal Data

ph2bet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party service providers engaged to verify your identity and age in compliance with PAGCOR KYC requirements.
• Game content providers: Licensed game studios and software providers whose games are available on the ph2bet platform, to the extent necessary for game delivery and dispute resolution.
• Fraud prevention and security providers: Third-party services that assist ph2bet in detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Regulatory and government authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or regulatory obligation.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by ph2bet, subject to strict confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of ph2bet's business or assets, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.

All third parties with whom ph2bet shares personal data are required to process that data in accordance with applicable Philippine data protection law and ph2bet's data processing agreements.

8. Data Retention

ph2bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your ph2bet account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, as required by AMLA and PAGCOR regulations.
• Gaming and behavioural data: Retained for the duration of your account and for up to three (3) years following account closure for responsible gaming monitoring and dispute resolution purposes.
• Customer support communications: Retained for up to three (3) years from the date of the interaction.
• Marketing consent records: Retained for the duration of your consent and for up to two (2) years following withdrawal of consent, as evidence of compliance.
• Technical and log data: Retained for up to twelve (12) months for security monitoring and fraud detection purposes.

Upon expiry of the applicable retention period, ph2bet will securely delete or anonymise your personal data in accordance with its data disposal procedures.

9. Security Measures

ph2bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the ph2bet platform is encrypted using industry-standard SSL/TLS protocols.
• Two-factor authentication (2FA): ph2bet offers 2FA for player accounts to provide an additional layer of login security.
• Access controls: Access to personal data within ph2bet's systems is restricted to authorised personnel on a strict need-to-know basis, with role-based access controls enforced.
• Real-time fraud monitoring: ph2bet's security systems continuously monitor account activity for suspicious patterns, unusual login attempts, and potential fraud indicators.
• Secure data storage: Personal data is stored on secure servers with physical and logical access controls, regular security patching, and vulnerability assessments.
• Staff training: ph2bet personnel who handle personal data receive regular training on data protection obligations and security best practices.

While ph2bet takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ph2bet login credentials and for notifying ph2bet immediately if you suspect any unauthorised access to your account.

10. Cookies & Tracking Technologies

ph2bet uses cookies and similar tracking technologies on its platform to enhance your user experience, maintain your session, and analyse platform usage. The following types of cookies are used:

• Strictly necessary cookies: Essential for the ph2bet platform to function correctly. These include session cookies that keep you logged in during your visit. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming tool configurations.
• Analytics cookies: Used to collect anonymised data about how players use the ph2bet platform, including which pages are visited most frequently and how players navigate between sections. This data helps ph2bet improve the platform experience.
• Marketing cookies: Used to deliver relevant ph2bet promotional content and to measure the effectiveness of marketing campaigns. These cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph2bet platform. For strictly necessary cookies, no consent is required as they are essential for platform operation.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph2bet:

• Right to be informed: The right to be notified of how your personal data is being collected and processed — which this Policy fulfils.
• Right of access: The right to request a copy of the personal data ph2bet holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data ph2bet holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph2bet's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on ph2bet's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph2bet has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact ph2bet's Data Protection Officer using the contact details in Section 14. ph2bet will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines. In complex cases, this period may be extended by a further fifteen (15) business days, with prior notification to you.

12. Minors and Age Restriction

The ph2bet platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. ph2bet does not knowingly collect personal data from individuals under the age of 21.

If ph2bet becomes aware that personal data has been collected from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. Any winnings or bonuses accrued by an underage player will be forfeited.

If you are a parent or guardian and believe that your child has registered on ph2bet, please contact our support team immediately using the contact details in Section 14.

13. Changes to This Policy

ph2bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or ph2bet's data processing practices. When material changes are made, ph2bet will notify registered players via email or through a prominent notice on the platform at least seven (7) days before the changes take effect, where practicable.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how ph2bet protects your personal data. Your continued use of the ph2bet platform following any update constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or ph2bet's handling of your personal data, please contact our Data Protection Officer. Our support team is available 24 hours a day, 7 days a week via live chat on the ph2bet platform.

For written data protection enquiries, you may reach us at the following email address (plain text — not a clickable link):

If you are not satisfied with ph2bet's response to your data protection concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.